REFUND POLICY
At TopxBrand, our return and exchange policy is designed to give you confidence in every purchase. If you change your mind or are not completely satisfied with a product, you may request a refund or exchange within 30 days of delivery, provided the item is unused, in its original packaging, and in a resalable condition.
We prioritise customer satisfaction and are committed to making the process as simple and transparent as possible.
How to Start a Return
Please complete our Return Form to initiate the process. We will respond within 24 hours with detailed instructions on the next steps.
You may return items by post or via a convenient drop-off location. Where applicable, free return postage is available using Royal Mail, InPost, or DPD. If needed and available, we can provide a prepaid return label.
Packaging Your Return
Please return the item in its original packaging. The outer box does not need to be undamaged, but the item itself must be returned in a suitable, resalable condition — as this directly affects your refund eligibility.
Important Return Notes
Do not send any items back without prior approval. Unauthorised returns may be lost, and we will be unable to process a refund.
Once your return is approved, received, and inspected, you will receive an email confirmation within 24 hours notifying you that your refund has been processed.
Refunds will be issued to your original payment method within 3–5 working days, depending on your payment provider.
For change-of-mind returns, return shipping costs are the responsibility of the customer and may vary depending on the courier chosen.
Critical – Please Read
The correct return address must be provided by us before you send anything back. Please do not return any products until you have received our approved return address and return instructions.
Keep your return tracking number and a photo of your courier receipt until you receive confirmation from us. Refunds cannot be issued for returns that are not safely received.
If your package is confirmed as delivered via tracking, we can open a claim on your behalf. Please note that for change-of-mind returns, the cost of return shipping will be covered by the customer.
Contact Us
If you have any questions about our return policy, please reach out to us at:
📧 support@topxbrand.com
🌐 www.topxbrand.com
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